Yes, Your Care Home Staff can be Trained without Being Taken off the Job

On-site training – preferred and popular with employers and employees

As a care home manager, you have many responsibilities. These include two important goals:

  1. Providing the training essential to your home’s efficiency and professionalism
  2. Ensuring there are adequate staff to deliver that efficiency and professionalism

Off-site training often fails to deliver the first. Sending your people off-site to be trained causes staff shortages on training days. Covering for these absent employees is a hidden cost of off-site training that is usually neglected.

The answer to this conundrum is on-site training. In compiling its 2018 Workplace Learning Report, LinkedIn surveyed approximately 4,000 professionals. It found that:

  • 68% of employees prefer to learn at work
  • 58% of employees prefer to learn at their own pace
  • 94% of employees would stay at a company for longer if the company invested in their career

Why does your care home need to train its employees?

Training is essential to enable people to do the job that is expected of them. It is needed to keep abreast of changes in working practices, rules, and regulations. When you adopt a forward-looking training programme, you take steps to future-proof your organisation and create new business opportunities. You also increase the potential for internal mobility – meaning it is easier to cope with unexpected absences and simultaneously offer a career path to employees.

To unlock all of this, it’s essential to formalise your training. Unless you approach the needs of your care home and employees systematically, training will be haphazard, unplanned, and unstructured.

The impact of formalised training in the care home

There are several benefits of a formal training programme. These include:

  • Improving performance and increasing productivity
  • Boosting morale
  • Lowering the rate of accidents, and increasing safety of care provision
  • The CQC includes training and qualifications in its metrics when inspecting and rating care homes
  • The need for supervision is reduced, meaning that as a care home manager you free up your time

The advantages of on-site training

On-site training is becoming more popular in care homes in the UK. It benefits both the employer and the employee.

When trained off-site, employees often feel apart from their place of work, rather than a part of it. This increases distance between the employee and their manager, and can lower morale.

Off-site training can also leave employees with the impression of being on a break. This can reduce the amount of learning and knowledge the employee retains, causing productivity problems when the employee returns to the workplace.

Because they are away from their place of work, the equipment used is likely to be different to what they use when back at work. This can actually slow down the learning process, hurting morale and efficiency.

When trained on-site, the employee benefits from real and relevant training. Their confidence improves, as they are provided the opportunity to give and receive immediate feedback. It’s faster and easier to integrate new employees this way.

Finally, on-site training means that the employee is working and learning simultaneously – this engages the employee more deeply, and is more cost-effective for your care home.

Should you be training your staff on-site?

As you can see, training your staff on-site has many benefits. With focused training, morale will improve. Training is also one of the key methods to boost staff retention, and is a tick in the box for the CQC. What you must decide is what your training needs are, and how you should deliver them. Here’s a simple six-step process to deliver the training needed in your care home:

  1. Identify the training needs of your business and its employees
  2. Set objectives for your training
  3. Design a training programme in conjunction with a training provider
  4. Provide the training needed
  5. Assess individuals – usually this runs parallel to training provided
  6. Assess and evaluate the training programme

How do you deliver on-site training?

When delivering formal training of your employees on-site, you partner with a training organisation to provide the knowledge and learning needed to attain recognised qualifications (such as the NVQ Diploma in Health and Social Care, considered a key qualification by the CQC).

A supervisor or colleague will explain and guide as the employee goes about his or her daily tasks. Usually, this begins with the learning employee in an observation role.

You will also employ an outside expert to observe the employee performing the tasks required, assessing them and providing feedback for improvement.

There will also need to be a substantial element of coaching, which essentially combines:

  1. Providing instruction and tips to do required tasks
  2. Observing performance
  3. Providing feedback
  4. Rinsing and repeating until doing the tasks becomes second nature

Benefit from on-site training at zero cost to you

As the LinkedIn study shows, most employees prefer to learn at work and at their own pace. At Strive Care, we tailor our training to achieve both these, while keeping workplace impact to a minimum. Contact us today, and one of our consultants will be happy to discuss how you could access the many benefits of on-site training at zero cost to you.


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