Training to Power your Care Home to an Outstanding CQC Rating

As a care home manager, you understand that your care workers must be suitably qualified to do the job they are tasked to do. But do you know that training of your employees – and the qualifications they receive – can help propel your care home to outstanding status when it is next inspected by the CQC?

Join the 2% club

Statistics from the CQC’s 2015 inspections reports show that only 2% of care homes in the UK were rated as outstanding. In 2017, the CQC published statistics that showed almost a third of UK care homes were rated as requiring improvement or inadequate.

Joining that 2% club propels you to the upper echelons in the care sector. It’s also a fantastic marketing tool.

How do you break into the 2% club?

We have studied what the 2% of care homes have in common, and found nine best practices of high-performing care homes. These include:

  • Putting people at the centre, cared for by staff who want them to have a life and not just a service
  • Good leadership
  • Creative and innovative, and positive about technology
  • A can-do, will-do attitude
  • Safe care actively promoted
  • Always looking to improve

(Download our whitepaper “The Art of Being Outstanding”.)

When studying what outstanding care homes are doing, it becomes clear that training is a core piece of their strategy. As we conclude in “The Art of Being Outstanding”:

“To achieve outstanding status, it’s also necessary that staff receive the appropriate training. When people are exposed to new ideas, skills, and strategies through training, every aspect of the care home experience will benefit: the culture, motivation, creativity, and safety. When everyone is focused on patient-centred improvement, values shift in the right direction – and meaningful change occurs.”

The emphasis on training shouldn’t be a surprise to care homes – the CQC makes specific references to training and qualifications in Regulation 18 of its regulations for service providers and managers. Specifically, this regulation says that you must:

  • Employ sufficient numbers of suitably qualified employees. They must be competent, skilled, and with the necessary experience to meet the needs of your residents.
  • Provide the support necessary to enable your employees to carry out their duties. This support includes:
    • Training
    • Professional development
    • Supervision
    • Appraisals
  • Enable the attainment of further (appropriate) qualifications.
  • Enable employees to provide evidence to show they meet the professional standards required of their roles.

What training strategy will help you join the 2% club?

You don’t have to create a whole new training strategy from scratch. In Regulation 18, the CQC practically lays out the training strategy it considers as highest quality and most appropriate:

  • An induction programme that ensures employees follow the Care Certificate standards
  • Additional skills training and development appropriate to individual’s roles
  • Support employees in their training, learning, and development
  • Supervise employees as they reach satisfactory levels of competence
  • Regular appraisals to ensure continuing competency
  • Support in mandatory and statutory training
  • Provision of learning and training opportunities for further development
  • Training to be monitored
  • Appraisals to be provided by suitably qualified and experienced people

Benefit from training via NVQ Diplomas in Health and Social Care

I expect you’ve heard the saying that “nothing worth doing is ever easy”. Look at that CQC list again, and that’s a big undertaking for any care home. Many care homes fail before they start, overwhelmed by the potential size of the task. But it doesn’t have to be this way.

Care homes that partner with Strive Care benefit from a range of advantages of training of staff via our fast-track NVQ Diploma in Health and Social Care. These include:

  • Flexible learning
  • Industry experienced assessors
  • Tailor-made courses, with optional units to suit necessary skills learning
  • Minimal disruption to work
  • Online and workplace assessments
  • Support from assessors

Contact us today, and we’ll help you develop a training strategy that could power you into the 2% club – as one of the most outstanding care homes in the country. Better still, we’ll help you to find the most cost-effective way of providing for your training needs, including ways to fund your training and perhaps take the cost down to zero.


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