The factors of training quality and how to measure them
Not all training is equal. Some training just doesn’t cut the mustard, as they say. It promises much, but delivers little. If the training provided is substandard, your care home will suffer. Your employees won’t develop at the pace you expect. The quality of care you provide to residents will fall short of the quality of care you promise. Your staff will be more likely to leave, and you won’t be able to take advantage of the benefits of high staff retention.
Yes, the quality of training in your care home makes a real difference to your business. The question is, how do you measure quality?
What are the five factors of quality in training?
There are several things that you should expect training to deliver. The quality of that training is measured by evaluating all these factors as a whole:
- Provides competency in the tasks needed to do the job required, in the conditions and setting in which the task will be done
- Supplies the knowledge and skills needed for on-the-job performance to improve
- Delivers the training in the most appropriate way, and suited to the needs of the organisation and the individual
- Effectiveness of the delivery of the training, and its assessors
- The opportunity to perform the tasks after learning, and to receive feedback
How do you measure the quality of training provided?
The ultimate goal of training people in the care home is to improve their skills in the delivery of care.
Here are four ways to measure whether the training provided satisfies the five factors of quality outlined above and achieves its ultimate goal.
Assessment by role play
Before being let loose on real residents in your care home, learned abilities and skills can be tested by role play. This enables managers or supervisors to see the employee in action, offering advice and corrective training as they improve their capabilities.
Assessing capability after training has been provided, measuring the skills learned before and after that training. This gives an accurate picture of whether the training has been appropriate, and that it has achieved its aims.
The ability to pass on acquired skills and knowledge
When a learner has reached a level of expertise, he or she will be positioned to share their new-found knowledge. This improves engagement and gives managers the opportunity to assess how the training is providing the skills required.
Survey learners and supervisors
The fourth way to test the quality of training provided is to survey the learners, and their supervisors. Ask the following questions:
- What tasks of the job could not be done post-training?
- What skills were learned, but not needed?
- What skills were provided or improved by the training?
- Which parts of training delivery were good?
- How does the learner feel about the way in which the training has been assessed?
You don’t have to wait until the end of the training to ask these questions. You should monitor the quality of training as it is being provided, stay in close contact with the training provider, and ensure that your employees are getting the most from the training process.
What should you do before you choose your training provider?
Before you choose a training provider for your care home’s employees, ensure that the training provided is what your employees (and your care home) need. Consider the skills required by each individual employee, and what qualifications would help to improve the delivery of care within your care home while boosting your CQC rating.
To connect with an experienced assessor and benefit from a 15-minute chat to help you clarify your care home’s training needs, contact StriveCare today.